PIC Quality Assurance Policy
Paramount International College
Please find more information below:
Commitment to quality
PIC uses a systematic quality approach across training and assessment, student support, customer service, administration and management. Policies, procedures, resources and management oversight support consistent and compliant service delivery.
How improvement opportunities are found
Student feedback
Course-end surveys and other feedback identify strengths and areas needing attention.
Staff feedback
Teacher surveys, suggestions and meetings contribute operational and educational insights.
Complaints and appeals
Matters are reviewed for root causes and opportunities to prevent recurrence.
Audits and reviews
Internal audits, management meetings and teacher meetings monitor compliance and performance.
Continuous improvement cycle
Gather feedback, audit findings and performance information.
Identify root causes, risks and possible improvements.
Assign actions, responsibilities and target dates.
Check completion and whether the change was effective.
Feedback and surveys
- Students are encouraged to complete a survey at the end of their course.
- ELICOS teachers are asked for formal feedback at least twice each year.
- Other staff may provide formal or informal feedback and improvement suggestions.
- Relevant feedback is recorded, analysed and referred for action.
Internal audits
PIC schedules internal audits to monitor compliance with applicable education and training requirements and to confirm that its systems are working as intended. Findings are documented, corrective actions are assigned and completion is monitored.
Management oversight
Management meetings review quality, compliance, risks, feedback and improvement actions. Minutes and supporting records are retained, agreed tasks are communicated to responsible people, and registers are updated as required.